Hilton Chicago/Magnificent Mile Suites

The room was very comfortable and liked the design of the suite.

The bathroom was not as comfortable as the rest of the suite.

The location. It's close to attractions and city center.

This was one of the worst stays of my life. Starting from the bell desk, all staff were rude, careless, and did not know how a 5-star hotel staff should interact with customers. When we asked for a late check-out (until 1 pm, which all 5-star hotels let you do without questions) and the reception clerk said "Nope, I cannot let you do that. You have to empty the room at 12" The bell boy threw our luggage into the room like a baggage handler at an airport. And these are only two examples of how rude they were in general. The staff looked like they didn't care about anything. I was very surprised to have this experience at a Hilton. I would strongly recommend against booking a room.

Location, comfort

I had booked a suite with lake view, but also asked for a smoking room if possible. It turns out there are no smoking rooms with lake view and the staff already decided to give me a smoking room without leaving me the choice to rather have a (non-smoking) room with lake view as booked and paid for (lake view is more expensive), which I would have preferred.

The fact that the bar and restaurant were under going work and were closed and we not informed before hand ,also air con was out for 2 days you were unable to stay in the room during the day

Staff very friendly, helpful and professional. Closeness to shops and Magnificent Mile, free internet

Location was great. Staff was very helpful. We loved the pool area and the wonderful view of Lake Michigan.

Restaurant was closed. Food was very pricey.Parking was $55.00.

Location, airconditioning, valet staff, space of rooms and cleaness.

Cost of the internet and parking. Customers need to be aware that the daily cost of the internet is not per room per day; it is per room, per computer or i-phone per day; you simply pay for each devise connected. This was not clear from their site, and it is simply over charging and misleading.

Location in marvelous! one bock from Michigan Ave and from the Lake shore!

Small lobby area.

Convenient location, very quiet and comfortable room and outdoor restaurant seating

The location is great. Very cose to shops!

My room view was terrible - 4th floor- looking right into back side of another building.

That they didn't have a free continental breakfast

The breakfast was really good.

The shower was dirty.

Staff was friendly

Construction noise, lack of cleanliness, dirty windows, weak wifi

Great room, clean!

Front desk staff was great! Very helpful and friendly. Even let us stay a little after check out when our daughter was super sick.

Pool area was a little dirty and pool was way over treated with chemicals. Overall hotel was fine just don't book based on pool.